A few things to consider...
By purchasing from us you agree to the following terms and conditions:
With timber being a natural material all of our products benefit from the character and charm that this brings.
Whilst every effort is made in the workshop to match the wood carefully to each design, it is not beyond the realms of possibility that splits/cracks may occur over time as this is a natural effect. Whilst most people may feel this adds to the character of the piece, we appreciate that in some cases it may be disappointing to the customer.
To this end, in the unlikely event of any items becoming unsatisfactory to you, we are fully happy to discuss any concerns with you after your purchase and resolve any issues.
As obvious as it may seem, candles/tealights are a fire risk if left unattended. We remind all customers to be vigilant with any of our products that house naked flames
The style of furniture that we produce is, by its very nature, chunky and often heavy. We advise all customers to secure tall shelves etc with a discreet bracket to a wall, or otherwise ensure that it cannot topple over. We will supply such a fixing with any item that this may pertain to for the customer to affix at their discretion.
Mirrors, if fixed to a wall, should be secured with appropriate brackets/fixings to adequately manage the weight load to avoid potential injury or damage. We advise this should be undertaken by a competent or qualified installer.
Vale timbercraft does not accept liability for personal injury or damage caused by incorrect installation or negligence by the customer.
DIMENSIONS AND WEIGHTS:
All dimensions and weights stated are approximate and are for general guidance only, unless an exact bespoke item is ordered. A single dimension given is normally the nearest to a full centimetre i.e. rounded up or down.
Bespoke items will be arranged directly with the customer to their requirements. We will not be liable for mistakes due to incorrect measurements received from the customer. Bespoke items will be subject to a 25% deposit of the agreed price prior to production.
We only operate within the UK with regard to shipping and overseas orders will not be processed. We do not export. Larger items, due to the weights involved are more expensive to ship. At our discretion local delivery may be available within a 20 mile radius of the workshop. Customers are invited to contact us to discuss/arrange before purchasing. Vale timbercraft recommends and encourages collection from the workshop to reduce costs to the customer.
REFUND AND RETURNS:
All of our products are sold in good faith. We offer a 28 day return policy with full refund providing the item returns in the same undamaged condition it was in when shipped out. Postage and packaging in this instance will be provided by the customer or deducted from the refund.
If in the unfortunate event an item is damaged during the shipping process we will require photographic evidence upon receipt by the customer.
Wood is a natural product and can be damaged/scratched etc through inadequate care or poor handling. Customers are advised for example to use coasters when placing hot or cold drinks and hot plates on tables, avoid the items coming into contact with sharp edges and so on. Vale timbercraft does not accept liability for damage caused in these or similar circumstances.
All content included in or made available by Vale timbercraft, such as text, photographs/images etc is the property of Vale timbercraft or its content suppliers and is protected by Luxembourg and international copyright, authors rights and database rights laws. You may not extract and/or re-utilise parts of the content of any Vale timbercraft webpage without our express written consent. You may also not create and/or publish your own database that features substantial parts of any of Vale timbercraft products (i.e our prices and product listings) without our express written consent.
Vale timbercraft is committed to ensuring that your privacy is protected. Should we need to ask you to provide certain information by which you can be identified when using this website, you can be assured it will only be used in accordance with the following:
What we collect:
1. Name and address
2. Contact information (phone number, email address etc)
3. Demographic information (postcode, preferences, interests etc)
4. Other information relevant to customer surveys etc
What we do with the information we gather:
We require this information to understand your needs and provide you with a better service. We may use the information to improve our products and services. We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address that you have provided. We may use the information to customise the website according to your interests. We will never sell your information.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
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Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies but you can modify your browser setting to decline cookies if you prefer, although this may prevent you from taking full advantage of the website.
Ultimately, we want all of our customers to be 100% satisfied following a purchase of our furniture or accessory.
Should you feel this is not the case please feel free to get in touch to resolve the issue. We will endeavour to offer the best customer service possible.
We reserve the right to update or T&Cs at any time.